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Regulations |
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- The Internet shop, available on the website of the Habys company at www.habys.pl, sells the rehabilitation equipment.
- Orders are accepted through the website www.habys.pl by phone (+48 13) 44 627 88 or fax. (+48 13) 44 58 350.
- Registration in the shop and supplying essential personal data is a necessary condition to realize an order.
- Realization of order along with a delivery date (up to 14 days after placing an order) will be presented to the ordering person by phone or e-mail.
- We stipulate that the realization of an order can be accepted by the Habys company only after a phone confirmation done by the employees of Habys.
- In a case of regular customers such confirmation will not be required.
- You can pay for the products in the following forms:
- cash on delivery (COD): payment collected by a courier or postman at delivery,
- down payment – transfer,
- Delivery within Poland in a case of a purchase order exceeding 200PLN is free of charge. Cost of delivery is incurred by the Habys company. When price of goods is lower then 150PLN, cost of delivery - 15PLN - will be incurred by the buyer.
- In a case of delivery outside Poland, costs are determined individually and incurred by the buyer.
- Within 3 days since the delivery, you can refuse to purchase a product without giving any reasons. The return is accepted provided that the product has not been used, damaged or destroyed.
- A written customer’s statement is a necessary condition to withdraw from the contract.
- The product should be sent back along with a written statement at the address of the Habys company.
- Cost of a product delivery to the Habys company will not be returned.
- The returns sent by a courier company (COD) will not be accepted.
- Refund of a price for a product will be made by a bank transfer or postal order
- All the products available in a shop are covered with a guarantee of the Habys company.
- A guarantee card is supplied with every product.
- Mechanical complaints that occurred during a transport phase will be processed only at the moment of a receipt of delivery in presence of a forwarder. At the moment of a receipt, a complaint protocol must be drawn up in presence of a supplier. In such instance, the product will be returned and a new one will be delivered within 4 succeeding days.
- The product will be replaced with a new one. If this is not possible, (reserve running low) we will offer a product with like functions and characteristics.
- Complaints regarding defects of a product can be submitted by phone (+48 13) 44 627 88, 44 584 60, 601 44 44 02 from Monday to Friday at 9am to 3pm.
- Products returned under complaint should be sent back with an original sales document along with a note about the reasons for complaint.
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